Support — eqlypse

Last updated: October 22, 2026

How to get help

Write to contact@dhreian.com from the email address you bought eqlypse with and include:

• your order number (it is on your Lemon Squeezy receipt);
• your Windows version and the DAW you use, with its version;
• a description of what happens and, if you can, a screenshot of the error.

Support is by email and on a reasonable-effort basis. We do not guarantee response times or compatibility with every DAW, Windows version or configuration.

Before you write

• Requirements: Windows 10 (version 1607) or later, 64-bit (x64), and a DAW or host that loads VST3 plugins. Today eqlypse is distributed only as a VST3 for Windows.
• The plugin does not process the audio: until you activate a license, the audio passes through unprocessed. In the plugin: Settings (gear icon) → License... → paste the key and press Activate. You need an internet connection at that moment.
• You cannot find your license key or the installer: they reach you by email from Lemon Squeezy when you buy. Check your spam folder, or sign in to your orders at Lemon Squeezy (My Orders) with the purchase email.
• You are changing computers or reinstalling Windows: first open Settings → License... and press Deactivate to free that activation. Each license can be active on up to 3 computers. If you can no longer do that (broken, lost or wiped computer), write to us and we will free it.
• Windows says the publisher is unknown: the installer is not digitally signed yet. Press More info → Run anyway, and always download it from your Lemon Squeezy order.

What this support covers

This support is for using the eqlypse plugin and its license. For more details, see the EULA, the refund policy and the privacy policy.